Subject: Tech Support Candidate - Puneet Sharma
From: Puneet Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 12:07:36 -0400

| | Tech Support Test

Name | Puneet Sharma
E-mail | [email-masked]
Phone Number | (+91) 9755460125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bajaj Finserv Health Ltd. | Quality Manager | 31-Aug-21 | 42,803
Previous Employer 1 | Anyone Home IT Services | Quality Assistant Manager | 31-Jan-20 | 38,500
Previous Employer 2 | Vertex Solutions | Quality Team Lead | 31-Jan-20 | 35,699

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check link that I am opening, if it correct then I will check Firewall settings and Popup blocker.
If all ok then I will check IT blocker for website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will open Bluetooth of mobile and search for device I want to connect and keep on the speaker.
When it appears on mobile under new device to pair I will select.

What according to you makes you a good candidate for customer service or technical support job? | Having over all 9+ years and having confidence that I will take organization to new heights.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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