Subject: Tech Support Candidate - Deepika Roy
From: Deepika Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:50:43 -0400

| | Tech Support Test

Name | Deepika Roy
E-mail | [email-masked]
Phone Number | (0657) 8084656235
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jharkhand jamshedpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | |
Previous Employer 1 | Na | Na | |
Previous Employer 2 | Na | Na | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will firstly try to open the website in my other devices, if it opens then i will try to work on that device. If it's doesn't open in other devices also that means the website is suffering from server issues or any other bugs

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On my phone i will swipe down from the top of the screen.
Click on Bluetooth option.
Then, tap Pair new device. click under "Available devices" or tap More. Refresh.
Click on the name of the Bluetooth device want to pair with my device.
Follow the instructions given on the device

What according to you makes you a good candidate for customer service or technical support job? | I am a very patient & smart working person. I have good communication skills and can handle every person's issue with patience. I am very disciplined and responsible person which makes me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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