Subject: Tech Support Candidate - K KARTHIK KRISHNAN Karthik
From: K KARTHIK KRISHNAN Karthik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:28:56 -0400

| | Tech Support Test

Name | K KARTHIK KRISHNAN Karthik
E-mail | [email-masked]
Phone Number | (91) 9746829321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Trivandrum
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allianz services | Customer service expert | | 40000
Previous Employer 1 | Oztern technology pvt ltd | Sales engineer | March 2017 | 15000
Previous Employer 2 | Kingster education | Business development executive | January 2017 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the browser that is being used
2.Check compactibility of the browser
3.Clear cache, browsing history and saved password from the browser
4.open the link in a new session

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on Bluetooth on mobile
2.switch on the speaker and select Bluetooth mode
3.search bluetooth devices around in mobile and connect it to the respective speaker
4.enter connection Code if any

What according to you makes you a good candidate for customer service or technical support job?

Patience to listen
Showing empathy
Able to convey serious things in a orderly manner
On to the point way of communication

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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