Subject: Tech Support Candidate - Ila Mathpal
From: Ila Mathpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:27:22 -0400

| | Tech Support Test

Name | Ila Mathpal
E-mail | [email-masked]
Phone Number | (99582) 80224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Univo edtech LLP | Admission Counselor | NA | 26 k
Previous Employer 1 | HCL | Admission Counselor | 9-03-2016 | 21 k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get such an error following steps can be taken to troubleshoot:-
1) Refresh the browser or web page.
2) Try opening in a different browser or new tab if error persists.
3) Finally if it doesn't work for you, restart the system, and then try opening the website once it reboots.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to the mobile settings and open the bluetooth, then start pairing with the speaker which has been precharged, once the pairing is successful, go to the music player and start playing your favourite tracks one by one
What according to you makes you a good candidate for customer service or technical support job? | I have good spoken and listening skills, can speak good English and interact with different people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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