Subject: Tech Support Candidate - Nahid Hussain
From: Nahid Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:26:31 -0400

| | Tech Support Test

Name | Nahid Hussain
E-mail | [email-masked]
Phone Number | (99536) 78457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sultanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Travel Unravel | Consultant | March 31 | 29500
Previous Employer 1 | Zibbri India pvt ltd | Customer relationship | July 20 | 23500
Previous Employer 2 | Goibibo | Customer care | March 10 | 21500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While I get the error first I will refresh my page or check the network connection then switch the network or we can also switch on off my smart phone or laptop whatever using. Then finally we can call to customer support number of www.ndtv.com for trouble shoot.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will on the bluetooth option in my mobile and speaker also then I will pair the device and refresh it to connect smoothly.
What according to you makes you a good candidate for customer service or technical support job? | Though I have experience in customer service and really I was appreciated by many customers over the calls as well as mails and I really feel happy to help them and get their issues resolve. First of all I always try to listen the customer query or issues related to and then make them sure that we will get this sorted. Simultaneously, that efforts work and I resolve their issues over the calls or mails.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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