Subject: Tech Support Candidate - Pooja Saini
From: Pooja Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:08:21 -0400

| | Tech Support Test

Name | Pooja Saini
E-mail | [email-masked]
Phone Number | (91) 8375027721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | One mobikwik system private limited | Team leader | 19-04-2021 | 48000
Previous Employer 1 | Glow homes technology Pvt Ltd | Executive | 30-11-2016 | 28027
Previous Employer 2 | Aquamarine health care Pvt Ltd | Customer developmentExecutive | 03-06-2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If the error about internet connectivity then we will check our internet connectivity.
2. If the error shows as something went wrong error 404, then it will subject at the website's end where may be page is not available.
3. If we are typing a wrong website name or keyword then we will get the error like hmm I am unable to connect server of xyz website.

www.ndtv.com this is real website it doesn't have any issue to open it on browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly check and make sure the speaker must be fully charged.
1. Do Open the bluetooth of mobile phone and speaker.
2. Search and scan the list of  available Bluetooth connections on the mobile screen.
3.select the relevant bluetooth that needs to connect with Mobile phone.
4. Enter the password or code which is mapped and available with or on the body of speaker.
5. Bluetooth now connected and synchronised now we can control the volume as required.

What according to you makes you a good candidate for customer service or technical support job?

I have vast experience in the customer service profile this why I want to continue in the same.

I have very good listening skills.
I am very polite and friendly.
Issue resolution skills from the bottle neck.
Root cause analysis.
Follow up and coordination skills.
Execution habits of every case.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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