Subject: Tech Support Candidate - Abhishek Raj Kumar Kharga
From: Abhishek Raj Kumar Kharga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:03:01 -0400

| | Tech Support Test

Name | Abhishek Raj Kumar Kharga
E-mail | [email-masked]
Phone Number | (+91) 7289847463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Siliguri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Genpact India Pvt. Ltd. | Process Developer | 30/08/2019 | 23000
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, check if the website address has been entered correctly. If it id correct, click on the refresh page button present on the web browser or press the F5 key on the keyboard. If it still does not work, check if your internet connection is working then call your Internet Service Provider
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker and the Bluetooth on your mobile phone. Long press the Bluetooth button present on the speaker till the light flashes so that the speaker can be discovered by your mobile phone. In the Bluetooth menu of your phone select the Bluetooth speaker from the list of new device and select Pair. Enter the PIN as 0000 or 1234 if requested. The Bluetooth speaker has been successfully connected with your phone.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate for a customer service or technical support job should first of all possess great communication skills so that he or she can clearly understand the issues the customer is facing. The candidate should also be able to clearly communicate to the client how the problem can be fixed or resolved. Being patient and having a cool head while dealing with customers is a must have so that problems can be resolved quickly and efficiently. The candidate should also possess sound technical knowledge so that he or she can identify the problem and troubleshoot the issues being faced by the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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