Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:54:00 -0400

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (91) 7979780593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Futuresafe Service Pvt Ltd | Senior Associate | | 26000
Previous Employer 1 | Frontline NCR Business Solutions Pvt Ltd | Project Manager | Sep 2020 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 website down checkers
Step 2 ping checkers
Step 3 step by step diagnostics
Step 4 traceroute tools
Step 5 network & website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 open bluetooth device
Step 2 search from phone bluetooth device
Step 3 pair device & connect

What according to you makes you a good candidate for customer service or technical support job? | its all about your attitude in addition to your academic qualification like you should be soft spoken good listener problem solver helpful ...
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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