Subject: Tech Support Candidate - ANU SINGH
From: ANU SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:46:04 -0400

| | Tech Support Test

Name | ANU SINGH
E-mail | [email-masked]
Phone Number | (110092) 8700905504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bestone Industries Pvt Ltd | IT Admin Associate | 15 Oct 2021 | 33K
Previous Employer 1 | Evoxyz Technologoies | Support Executive | 21 June 2020 | 24 K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Restart My Device
2:-Make Sure the Internet Connection Works
3:-Check if the Website is Down for Everybody or Just Me

4:- You are connected with the correct Network and have a proper access for that Website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:-Swipe down from the top of the screen.
2:-Touch and hold Bluetooth .
3:-Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap More. Refresh.

4:-Tap the name of the Bluetooth device you want
to pair with your device.
5:-Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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