Subject: Tech Support Candidate - Manuj Gaur
From: Manuj Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:28:41 -0400

| | Tech Support Test

Name | Manuj Gaur
E-mail | [email-masked]
Phone Number | (+91) 8394021489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase -3
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Caroline Services | Process Associate | 4 November b2020 | 17.5k in hand
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all , i will check internet connection . After that i will try to open website with other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will open bluetooth of my mobile phone. After that i will press scan icon on my device of nearby bluetooth signal. When i will get signal of my bluetooth speaker then i will pair it my mobile and it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

1) Candidate should be attentive about customer problem.

2) Candidate should be confident to face customer.

3) Candidate should have good communication skills.

4) Ability to work in pressure situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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