Subject: Tech Support Candidate - Ashish Kumar Ashish
From: Ashish Kumar Ashish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:22:09 -0400

| | Tech Support Test

Name | Ashish Kumar Ashish
E-mail | [email-masked]
Phone Number | (+91) 8799706780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector-73, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon India Private Limited | CSA | 21/01/2021 | INR 32000/-
Previous Employer 1 | Tech Mahindra Ltd | CSA | 30/01/2019 | INR 16000/-
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the details about the error given on screen or check online.
Check if issue is coming from our end, if yes then fix it.
If the issue is from the site's end, let the website owner or developers know.
If the internet is blocked then wait for its restoration.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in mobile phone.
Turn the speaker on.
Let the speaker search for phone and connect.
If it is not working then pair it manually via mobile it phone.

What according to you makes you a good candidate for customer service or technical support job?

My experience with different customers, soft skills and research methods that I learnt to get required information should be helpful for this post.

Although I do not have technical support experience but ample amount of training should be sufficient for the role. I am a tech savvy person so technology is reaally easy for me.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |