Subject: Tech Support Candidate - Neeraj Rawat
From: Neeraj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:11:54 -0400

| | Tech Support Test

Name | Neeraj Rawat
E-mail | [email-masked]
Phone Number | (91) 7060199625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kotla Mubarakpur south delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check internet connection.
2. If internet connection is okay, I will check speed.
3. Then I will check the website is busy or not sometimes due to heavy crowd it doesn't work properly as we have recently while we were booking the slots for vaccination.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will open Bluetooth of my phone.
2. I will switch on speaker and its Bluetooth as well.
3. I will find the device name in search list and get it connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I have good communication skills.
2. I can read, write and speak English fluently.
3. I can resolve customer's questions on phone, email and chat with good vocabularies so that customer would understand things easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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