Subject: Tech Support Candidate - Siddhanta Kumar Dash
From: Siddhanta Kumar Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:09:00 -0400

| | Tech Support Test

Name | Siddhanta Kumar Dash
E-mail | [email-masked]
Phone Number | (+91) 8918005039
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kharagpur, West Bengal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chegg India Pvt Ltd | Content Associate | NA | 10,000
Previous Employer 1 | Na | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First I will check whether the internet is turned on/off. If it's off then I will switch it on and then I will restart the browser.
2) If Internet is switched on and even if the website is showing error, then I will switch on/off aeroplane mode to resolve the issue.
3) Sometimes internet browser can open a website,then we have to open network settings and we have to use the network troubleshoot options in order to fix the error.
4) At last, I will check the firewall is turned or not. Plus I will check whether VPN will be required or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly Open Settings on your phone.
Then open bluetooth settings and turn bluetooth on. After that, turn on your Bluetooth speaker on. Your phone will show a Bluetooth device nearby . Check if it's your device or not. Then pair up and play music on your speaker.

What according to you makes you a good candidate for customer service or technical support job? | My english speaking skills are excellent, also I think I can interact with people easily and I am an awesome user friendly guy. I am confident cause I think I have the required knowledge for the job. Also this position interests me, cause this job will help me understand a lot about computers and technical stuff.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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