Subject: Tech Support Candidate - Sugandh Gautam
From: Sugandh Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:59:40 -0400

| | Tech Support Test

Name | Sugandh Gautam
E-mail | [email-masked]
Phone Number | (91) 9711533113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clearwater Analytics | Analyst III | NA | 98000
Previous Employer 1 | RBS | Assistant Manager | Oct 2019 | 67000
Previous Employer 2 | IHS Markit | Team Leader | Sept 2017 | 45000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the error message.
If my internet is connected or not.
I will clear all cache and history.
I will reload the browser and if problem still exist then will contact the ndtv support.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on the Bluetooth device and phone Bluetooth. On my phone I'll wait for the device to show and will click on to connect and will enter password if required.
What according to you makes you a good candidate for customer service or technical support job? | I have over all 10 years experience dealing with international client and have lead a team of 17 in my entire career.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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