Subject: Tech Support Candidate - Nidhi Satti
From: Nidhi Satti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:57:51 -0400

| | Tech Support Test

Name | Nidhi Satti
E-mail | [email-masked]
Phone Number | (91) 8826911829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Moti Bagh (South Delhi)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | Tradologie.com | Training Manager | 23-Jun-2021 |
Previous Employer 2 | Sulekha.com | Business Unit Head | 01-08-2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Check, if I can load another website.
If not, check with other browser
I can also try with clearing the cookies n cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth option
Need to pair the device (through options - "Pair new Device" or "Available Device")
Tap on the name of the bluetooth speaker device.

What according to you makes you a good candidate for customer service or technical support job?

Ability to listen
Patience
Problem-solving
Customer first attitude
Resolve the issue on given tat

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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