Subject: Tech Support Candidate - Varun Sharma
From: Varun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:56:46 -0400

| | Tech Support Test

Name | Varun Sharma
E-mail | [email-masked]
Phone Number | (+91) 9990565995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MYND Integrated Solution Pvt Ltd | Manager Operations | 30 Nov 2021 | 90833
Previous Employer 1 | BVI ACPL Group | Client Servicing Manager | May 2010 | 16200
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will read the error carefully and will take a screenshot of the error paste it onto MS Word for reference.
Then I will goto required section setting and will fix the bug.
In-case the error is with the respective URL then I will drop an email to the customer helpdesk with proper screenshot of error and other details for fixing the error from their end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will ON the bluetooth both in Mobile and Speaker.
Will ensure that no other device is connected with mobile phone before pairing.
Then will search the bluetooth speaker into mobile phone and once the speaker is visible in list- will pair it.
Hence the speaker will be connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Above all the support executive should be calm & composed and should carry skill of good listener. Because most of the customers calls to customer desk with full of frustration and the customer desk should take their call with all respect and listen to grievance and take the appropriate upfront action (if possible according to the problem) else need to pass-on strong commitment with TAT to resolve the problem or issue.
Follow-up till closure will give customer delight so that should not be missed at all, as customer feedback (CSAT) will result to good KPI of an individual.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |