Subject: Tech Support Candidate - Shweta Saxena
From: Shweta Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:56:19 -0400

| | Tech Support Test

Name | Shweta Saxena
E-mail | [email-masked]
Phone Number | (91) 9811918080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Had supported on internal application in Vodafone Idea

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vodafone Idea Ltd | Deputy manager | 5th Oct 2020 | 60000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check for any typographical errors in the web address.
Second, will check for the internet connectivity.
Thirdly will contact the website owner

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the bluetooth , then keep the device close to speaker
Need to wait until the device name appear on the screen.
Tap the name n connection will be established to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

With such a vast experience in customer service, I had handled & exceled in various profiles.
Had worked on may big projects. Had promoted twice in past 5 years.
I have a combination of job description skills n experience which makes me stand out.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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