Subject: Tech Support Candidate - Ranjan Jain
From: Ranjan Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:54:11 -0400

| | Tech Support Test

Name | Ranjan Jain
E-mail | [email-masked]
Phone Number | (91) 9136528558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi (Laxmi Nagar)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | One 97 Communication Ltd | Team Leader | working | 54000/-
Previous Employer 1 | Kotak Mahindra Bank | Assistant Manager | sep,2016 | 35000/-
Previous Employer 2 | Citizen Co-op Bank Ltd | Senior Executive | jun,2011 | 15,000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I Will check the spelling of website, if not correctly type,will type again and login.

2. I will check the Error No. Like 404 and then will take the action accordingly.

3. i will clear my cookies and will ensure this site is not restricted in my device.

4. I will ensure required bandwidth.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will active the bluetooth option in my smartphone.

2.I will turn on the bluetooth of the speaker and will ensure that device within the range of mobile.

3. Mobile will automatically search the bluetooth name of speaker.

4.once it will feature the name of bluetooth device, i will select the specific  bluetooth.

5. i will press the connect button.

What according to you makes you a good candidate for customer service or technical support job?

1. Technical Knowledge and Skills of respective issues.
2. Process Oriented.
3. Patience
4  Good Listener and communicator.
5. Prompt Solution Provider.
6. Coordinator with the concern stakeholders.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |