Subject: Tech Support Candidate - Sivasish Roy
From: Sivasish Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:52:23 -0400

| | Tech Support Test

Name | Sivasish Roy
E-mail | [email-masked]
Phone Number | (91) 7827356834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GRC INDIA | Operations and compliance manager | |
Previous Employer 1 | Thome Shipping | Operations Executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: will check other multiple websites or browsers like Mozilla, Safari, IE
Step 2: Check the internet connectivity icon on right bottom corner
Step 3: Then will further check either by Ping on command prompt or will check router for deep down root cause analysis

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) On phone - Menu- Settings(Anroid)- bluetooth - then turn ON.  OR slide the bar menu shortcut depending on the phone and turn on bluetooth.
2) if an existing paired device it would connect else do the add pair device search and add to the list

What according to you makes you a good candidate for customer service or technical support job? | Adequate Technology skill and knowledge with correct reception of requirements shared by the client, with attentive listening and proactive in skills related to technology is the best combination for the position of CS in technology domain
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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