Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:49:13 -0400

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (110044) 8700017231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Presto Infosolutions Pvt ltd | Technician | August | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So, there are five steps troubleshooting the website:
1) website down checker
2) ping checker
3) step by step diagnostics
4)Traceroute tool
5) Network And Website Monitoring Software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps are as follows:
1) Turn on your Bluetooth speaker and put it in pairing mode.
2) Swipe down from the top with two fingers on your Android device.
3) Tap and Hold the Bluetooth icon.
4) Tap + Pair new device.
5)Tap the name of your Bluetooth speaker in the Bluetooth Settings menu.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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