Subject: Tech Support Candidate - Sudha Gupta
From: Sudha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:34:51 -0400

| | Tech Support Test

Name | Sudha Gupta
E-mail | [email-masked]
Phone Number | (484224) 9711138124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Anuppur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Creditas solutions | Operations manager | 19Dec'20 | 42,700
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection, whether it is working or not. I will try to troubleshoot with Windows troubleshooter. Even after doing all these steps it doesn't open then I'll contact the administrator.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open bluetooth of speaker and phone. Will click speaker name showing on phone and it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have worked on the same skills set which gives advantage to this job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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