Subject: Tech Support Candidate - Digvijay Mehta Digvijay
From: Digvijay Mehta Digvijay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:32:34 -0400

| | Tech Support Test

Name | Digvijay Mehta Digvijay
E-mail | [email-masked]
Phone Number | (+91) 9953824299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nawada
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prometric | CSR | August 2021 | 49200/-
Previous Employer 1 | E-Virtual Services | BDE | March 2019 | 36000/-
Previous Employer 2 | Genpact | Process Developer | December 2017 | 33145/-

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open Browser - Google Chrome - WWW.NDTV.com - Pop blocker is not allowing the user to open the webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth of the speaker.
2) Turn on the Bluetooth of the phone.
3) Paired the device.
4) Once it paired than you select the song of choice.
5) Listen to the song on the speaker.

What according to you makes you a good candidate for customer service or technical support job? | A candidate will be great customer service or technical support person first actively listen to the customer query and do some probing and advice the right steps to them and fixed the problem and having a big smile on the customer call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |