Subject: Tech Support Candidate - Rishab Kumar
From: Rishab Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 04:01:01 -0400

| | Tech Support Test

Name | Rishab Kumar
E-mail | [email-masked]
Phone Number | (91) 8860558660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector-82, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To overcome this situation , I will check the internet connection to check whether there is a connection or I will uninstall my browser and then reinstall it.I will also unistall and reinstall it's extensions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The process is as follows:
1.Put the speaker in pairing mode. Now, switch on the speaker and long press the bluetooth button on the device.
2.Turn on the bluetooth on the mobile and go the setting.
3.Find the device's name and connect to pair the mobile to the device.

What according to you makes you a good candidate for customer service or technical support job?

I have a good command over my communication skills and have good negotiation skills as well.
I enjoy solving customers problem and i also have technical knowledge to support my answers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |