Subject: Tech Support Candidate - Ashok Kumar
From: Ashok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 02:38:26 -0400

| | Tech Support Test

Name | Ashok Kumar
E-mail | [email-masked]
Phone Number | (+91) 7840849228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the URL first if it is correct or not. If it is correct then there might be the problem with Internet connection, rebooting the router will be the next step. If the internet connection is fine then I will make sure the Javascript and cookies are enabled. If it is still not working clearing the cached data and cookies might help. Check the browser if it up-to-date or not. Restart the browser and try again.
If still facing issue I will check with different browser to make sure if the website is down or not. Rebootong of  my system and clearing the cached data of it, will be the last option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings and select Bluetooth.
2. Enable the Bluetooth and make it discoverable to all devices.
3. Power on the Bluetooth speaker and put it in pairing mode.
4. Start scaning Bluetooth Devices nearby.
5. Phone will show the Speaker's name and tap the name, pair it with the phone.
6. When phone and speaker are connected, it will show as "connected".

What according to you makes you a good candidate for customer service or technical support job? | I choose technical support because I am fascinated by technology and prefer to work with people. I would like to use technical knowledge to solve the problems that customers have.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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