Subject: Tech Support Candidate - Vishwa Mohan
From: Vishwa Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 23:33:37 -0400

| | Tech Support Test

Name | Vishwa Mohan
E-mail | [email-masked]
Phone Number | (+91) 8130402649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sbsc | Associate software Engineer | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am unable to open a website then I will first check to what the error is related to which I am facing.
Then if it is a connection problem I will look for another website if it is working fine or not and if another website is working then the error caused by ndtv might be related to their server, we can also check it by using ping command in CMD or tracert command to check the hops are going good or not.
And if second website also not gets open then it is a internet issue I will check my router and restart it if this works it's ok otherwise I will check it by using ping command to ping my router ip which I can get from ipconfig command.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first open your bluetooth in phone . Then continuously hold the speakers bluetooth or power button to 10 seconds it will automatically come to setup mode and you can search speakers bluetooth in your phone and click on it.
It will start pairing and after successful pairing you can start playing songs.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in this field and also I love to interact with others and solve their problems which make me feel good.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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