Subject: Daily performance summary for LiveSalesman team for Sep 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 24 | 0 | 0 | 26
Waseem Ahemad . Khan | 0 | 1 | 19 | 0 | 4 | 24
Saleh Ahmed | 0 | 2 | 2 | 0 | 4 | 8
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 5
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 10 | 0 | 0 | 0 | 18 | 28
Abu Sufian | 0 | 10 | 30 | 0 | 0 | 40
Jok Kuol | 0 | 5 | 34 | 0 | 0 | 39
Mohammad Faizan | 0 | 4 | 52 | 0 | 0 | 56
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 24 | 161 | 0 | 27 | 228

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (HH) | 2
| | Delivery Status | 43
| | Missing items\parts | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 6
| | Refunds after Return | 2
| | Return Request Initiation | 10
Customer Services Total | | | 88
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 13
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 4
| | Store Availability | 15
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 2
| | Return Policy | 2
| Product Related | Pricing | 3
| | Product Specification | 58
PreSales Total | | | 96
Grand Total | | | 198

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 7 | 0 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 10 | 2 | 3 | 2 | 0 | 2 | 19
Jok Kuol | 6 | 1 | 0 | 0 | 1 | 1 | 9
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 6 | 3 | 1 | 1 | 1 | 0 | 12
Yahkoob Erachat | 3 | 2 | 3 | 2 | 2 | 0 | 12
Mohammad Faizan | 6 | 0 | 0 | 0 | 2 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 1 | 0 | 0 | 5
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Saleh Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 37 | 10 | 9 | 6 | 6 | 4 | 72

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 11 | 3 | 0 | 1 | 1 | 0 | 16
Yahkoob Erachat | 1 | 1 | 0 | 0 | 0 | 0 | 2
Saleh Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 4 | 0 | 1 | 1 | 0 | 20

Please feel free to reach out for any further clarifications.