Subject: Tech Support Candidate - Shivam Tyagi
From: Shivam Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 16:05:40 -0400

| | Tech Support Test

Name | Shivam Tyagi
E-mail | [email-masked]
Phone Number | (201206) 8006369607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muradnagar, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | It Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The very first thing is that I will check the connection,
If the computer is connected property with the network.
Secondly I will try to open that site on other browsers and then I will delete the cache and cookies.

If still not working then I will contact my local IT.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will check of the bluetooth of my phone is active then I will check the device if it have the active bluetooth.
Then I will get it connected from my device.

What according to you makes you a good candidate for customer service or technical support job? | I can help the user in providing the satisfactory response.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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