Subject: Tech Support Candidate - Aman Rawat
From: Aman Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 12:04:55 -0400

| | Tech Support Test

Name | Aman Rawat
E-mail | [email-masked]
Phone Number | (91) 9593691804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nawada
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dev it | Om | Dec 2018 | 18000
Previous Employer 2 | Accelerator | It executive | Feb 2021 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check if the Internet connection is working fine or not.
First trying refresh the page, after that go to settings then make sure your browser is updated, if not please update it.
Then restart your browser and try to open the webpage again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open setting the go to connectivity then Bluetooth.
Then on your Bluetooth and search for Bluetooth device which is the speaker.
Once you find the name of the Bluetooth speaker click on it and then click on connect option.
Pairing is completed once the device is connected.

What according to you makes you a good candidate for customer service or technical support job? | Understanding the customers problem and then analyzing it then to provide him with the best possible solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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