Subject: Tech Support Candidate - Harsheen Kaur
From: Harsheen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 11:54:07 -0400

| | Tech Support Test

Name | Harsheen Kaur
E-mail | [email-masked]
Phone Number | (91) 8595765129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/a | N/a | N/a | N/a
Previous Employer 1 | N/a | N/a | N/a | N/a
Previous Employer 2 | N/a | N/a | N/a | N/a

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will Check the web address (URL) in the address bar to make sure that I am going to the right webpage.
Secondly, If it still doesn't open the same webpage on another computer connected to the same network.
If still I  can't see the webpage on any computer then I will check that am I connected to the Internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Swipe down from the top of the screen.
Touch and hold Bluetooth .
2)Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3)Tap the name of the Bluetooth device you want to pair with your device.
4)Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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