Subject: Tech Support Candidate - Saurav Kumar Singh
From: Saurav Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 11:01:31 -0400

| | Tech Support Test

Name | Saurav Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 7061111863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Sec-21
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet connection.
2.Clear cookies.
3.Clear cache.
4.Make sure the web browser is up-to-date.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON the Bluetooth speaker.
2.Turn ON the Bluetooth of the mobile phone.
3.Search the name of the Bluetooth speaker on the mobile phone.
4.Connect the mobile phone to the Bluetooth speaker by tapping on the name.
5.Bluetooth speaker connected to the phone.

What according to you makes you a good candidate for customer service or technical support job?

1.Technical knowledge of the electronics gadgets like speakers and audio sets.
2.Familiar to the knowledge of these gadgets.
3.Suggestions skills.
4.Excellent problem solving skills with a strong technical knowledge.
5.Ability to listen to the customers queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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