Subject: Tech Support Candidate - Amit Kumar Singh
From: Amit Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 09:24:09 -0400

| | Tech Support Test

Name | Amit Kumar Singh
E-mail | [email-masked]
Phone Number | (122001) 8853013970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | Customer Support Engineer | Currently Workinging | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will have to determine the error means which type of errorr is coming.
First we have to check that is it correct website link or not.
Second if it is right then we have to reset the browser and then restart the system because after restarting the system 50% issues get resolved automatically.
so it would be totally depend on error msg then we could troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will get a bluetooth speaker.
Second is we will have to press on power button for turning on the device.
Third is we will have to pair the device on our mobile phone.
Then it will show the device name and we have to select that device and then it will be connect after pairing the device.

And in last it will show connected on our mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I think the passion and timing pancutality to taking with our job that is make you a good candidate. Candidates should be enthusiastic with their work and always try to work with positive mindset.
Always keeps polite to ownself in any situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |