Subject: Tech Support Candidate - Jatin Panchal
From: Jatin Panchal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 08:53:35 -0400

| | Tech Support Test

Name | Jatin Panchal
E-mail | [email-masked]
Phone Number | (91) 8448335778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | BHIWADI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check my internet connection.
2) Checking the error name on www.ndtv.com
3) According to the error name I will take my next step. if it's showing 500, then it's an internal server error. if it's 403, then it's a forbidden site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Now move forward to your wireless speaker and on it.
2) Now open your phone screen goto the app meanu.
3) Searching for the Setting app there, when finding it, click to open it.
4) Now search for Bluetooth there, and click on it.
5) Now you can see only one option for open and close the Bluetooth.
6) Now open it, then you see several more options. But move into the pair devices section.
7) Now there is an option for search, tap it, when you see your speaker name, simply tap to connect it.

What according to you makes you a good candidate for customer service or technical support job?

1) Be a good listener.
2) With a positive Attitude.
3) Not be a shot temper person.
4) Knowing technical tools and technology, which helping customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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