Subject: Tech Support Candidate - Prateek Prateek
From: Prateek Prateek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 07:58:12 -0400

| | Tech Support Test

Name | Prateek Prateek
E-mail | [email-masked]
Phone Number | (+91) 9306256879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | SV International | IT support engineer | 10 january2021 | $3000AUD= R 1,50,000
Previous Employer 2 | World Vision Australia | Desktop Support Technician | 1 january 2020 | $2500AUD= Rs 1,25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will read the error message what it is showing on the screen. According to the error message i will take second step. It might be because the website is forbidden or you don't have permission to open it. I will check the reason behind the error on internet and try to find the solution and then execute the solution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, i will make sure the bluetooth device is switched on then i will go in my phone setting and click on bluetooth option. Then i will turn on my phone bluetooth and click on scan new devices option. Then i will get a list of bluetooth devices with their names which are near to me. I will look for my bluetooth speaker name and pair it
with my phone and then connect it with the phone. We will hear a beep sound normally after the device connects.

What according to you makes you a good candidate for customer service or technical support job? | I have the required experience and skills which are needed for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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