Subject: Tech Support Candidate - Pradeep Kumar Pradeep
From: Pradeep Kumar Pradeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 07:55:56 -0400

| | Tech Support Test

Name | Pradeep Kumar Pradeep
E-mail | [email-masked]
Phone Number | (201301) 9528802967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 63 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharat Bpo private limited | Desktop support engineer | Working | 15k
Previous Employer 1 | Qserve technology and services | Technical support engineer | 6/2021 | 13k
Previous Employer 2 | No | No | No | No

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Tech support engineer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Before open Bluetooth speaker and find out speaker device by modal in phone slect than connect

What according to you makes you a good candidate for customer service or technical support job? | My skills,. My work experience
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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