Subject: Tech Support Candidate - Manesh Kumar Balakrishna
From: Manesh Kumar Balakrishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:48:18 -0400

| | Tech Support Test

Name | Manesh Kumar Balakrishna
E-mail | [email-masked]
Phone Number | (0091) 7676726413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Core Java

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atom interiors Bangalore | Process and implementation executive | | 3LPA
Previous Employer 1 | HHB Group, Bahrain | Supply Cahin Incharge | January 2019 | 10LPA
Previous Employer 2 | Blue minds solutions, Mysore | Content engineer | December 2012 | 3LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I will check web address and refresh internet page.If it doesn’t work then I will close browser. Open it again with same web address. Still if it doesn’t then I will check LAN cable connection. I will remove LAN cable from port and replug it. In most cases it will work. If it doesn’t then I will change LAN cable and check. Then I will check router side connection. Most of the cases it will work. If it’s connected to WIFI then I will check, then I will turn off and turn on WiFi power connections and the cable.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to speaker turn on power button

2. Turn on Bluetooth connection follow below steps

Go to Settings-Connectivity-Bluetooth-turn on Radio button

This steps will show you Bluetooth devices around your mobile. Select your Bluetooth speaker. Once you click on specific speaker it will show it’s connected.

What according to you makes you a good candidate for customer service or technical support job?

With 8 years of relevant experience in project management and supply chain I had communicated with with different stake holders.
As a part of operation team I spoke to different types of clients and their requirements, delivered as per client requirements.
As a part of administration and my education background provided me strong core technical knowledge. This ensures I am suitable for both customer service and technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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