Subject: Tech Support Candidate - Sritika pal
From: Sritika pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:45:45 -0400

| | Tech Support Test

Name | Sritika pal
E-mail | [email-masked]
Phone Number | (91) 7303334348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i will check the web address for typos.
2. Secondly i will check if my internet connection is working normally. If its not then i will fix my internet stability issues.
3. Contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.
2. Switch on Bluetooth on mobile phone. Go to settings in your phone and select the Bluetooth settings option.
3. Tap the name of the bluetooth device you want to pair with your device.
4.Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe i am a good candidate for this position because i am very passionate about my work as well as software industry. I am a good learner as well as hardworking. Also, i am honest, moral and i have ethic manner towards my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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