Subject: Tech Support Candidate - Ashvani Bhargav
From: Ashvani Bhargav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:41:15 -0400

| | Tech Support Test

Name | Ashvani Bhargav
E-mail | [email-masked]
Phone Number | (91) 9694175683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | reawari
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Talbros Automotive Components | IT Admin | till now | 30000
Previous Employer 1 | Lark lab | IT Officer | 2014 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Control the computer systems budgets and expenditures.

Implementing and managing security or integrity and backup procedures.

Ensuring the smooth running of all IT systems. Daily troubleshooting work. Plan for scheduling upgrades

Managing secure network access for users and setup CAT-5, Cat-6 Cabling, Switch, Router, & Firewall.

Maintaining Active Directory, including security domains and user profile creation and user rights management.

Managing IP,DHCP, DNS, Static IP & VPN.

Managing Hyper V, Microsoft Clustering Server Environment for redundancy.

Assembling Desktop PCs, Printers & Scanners and managing Run Levels.

Installing software - hardware & updating the anti-virus & configuring the mail (MS Outlook, Outlook Express & Window mail), android Mobiles Emails Accounts install & Setting.

Operating-Systems: Servers 2003, Windows-12, Window XP, Window Vista, Windows7 & Windows 8 & Windows10

Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | yes
What according to you makes you a good candidate for customer service or technical support job? | yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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