Subject: Tech Support Candidate - Ajit Singh Sagar
From: Ajit Singh Sagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:03:48 -0400

| | Tech Support Test

Name | Ajit Singh Sagar
E-mail | [email-masked]
Phone Number | (+91) 9444033387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida west
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sri Avantika contractors I ltd | Technical Sales engineer | 30-04-2020 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initial step will be to check the Internet connection is active.
If not connected, go to start menu >>settings >>Network and Internet >>status and troubleshoot the network status.
After successful network connection, go to browser and refresh the browser to open the NDTV Web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the visibility of Bluetooth device.
Step 2: On your Mobile phone, Go to settings >>Turn on the Bluetooth.
Step 3: Select the Bluetooth device from Available devices option.
Step 4: Pair the device successfully.

What according to you makes you a good candidate for customer service or technical support job?

I have a Persuading quality to complete my work with full honesty and dedication.
My communication skills are very convincing.
I priorities professional growth for the betterment of the organisation and learn new technologies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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