Subject: Tech Support Candidate - Tauseefuddin .
From: Tauseefuddin . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 05:55:54 -0400

| | Tech Support Test

Name | Tauseefuddin .
E-mail | [email-masked]
Phone Number | (+91) 8561831783
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Suraj Kund
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | TSE | 30th June 2021 | 49500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection, if good proceed.
Check if "https" is available.
Check other websites.
Reset browser settings(if required).
Check alt browser.
Cleared Cache and cookies.
Reboot the computer.
Checked website on alt device.
If the issue persist, contact ndtv.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth on both the devices.
Wait until Speaker is ready to connect(Generally the blinking blue light, or check User manual).
On the Mobile phone, under available devices select the Bluetooth speaker name(Can be found on speaker or User manual) and select Pair(may vary as per mobile phone).
Wait until both the devices show connected.

What according to you makes you a good candidate for customer service or technical support job?

Good Technical knowledge and experience.
Customer handling and Customer centric attitude.
Strategic thinking.
Focused and problem solving attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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