Subject: Tech Support Candidate - Kuldeep Sharma
From: Kuldeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 05:15:19 -0400

| | Tech Support Test

Name | Kuldeep Sharma
E-mail | [email-masked]
Phone Number | (+91) 7011356790
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Email outlook WiFi router

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro ltd | Network engineer | Continue | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check connectivity on internet then configuration on and depend on what’s type problem face
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open blutooth and connect pop to phone pair message some system and some system number pair accept and click then connect
What according to you makes you a good candidate for customer service or technical support job? | I am confident I have 5 experienced
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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