Subject: Tech Support Candidate - Kulroop Yadav
From: Kulroop Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 05:13:40 -0400

| | Tech Support Test

Name | Kulroop Yadav
E-mail | [email-masked]
Phone Number | (0) 9548749184
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Retail Store Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Limited | Analyst | | 20,000 inr
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check url
Check internet connection
Check if website server is down
Check for the error type
Restart the device and try again
Reset network modem and try again
Clear cache and cookies and prefetch and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on my bluetooth speaker
Open my mobile phone and open bluetooth
Then select pairing option on speaker and search for the bluetooth device over my mobile phone
Then complete pairing and when bluetooth spear is connected with phone, i can use speakers

What according to you makes you a good candidate for customer service or technical support job?

I am working from past 2 years in HCL Technologies. I worked as analyst in L2 support
I interact every day with international clients over phone and gives best support experience.
I resolve and manage incident for an international project(Staples)
I worked as a tech support executive and have experience in network troubleshooting
Various devices troubleshooting
Store Support
Productivity Reports
Worked with xerox, HP, Fujitsu, kiosk etc
So i think i can be a valuable asset for the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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