Subject: Tech Support Candidate - Akhilesh Tripathi
From: Akhilesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 05:10:06 -0400

| | Tech Support Test

Name | Akhilesh Tripathi
E-mail | [email-masked]
Phone Number | (0) 8400018059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eClerx services Ltd | Analyst | 9 September | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I  will check that the cookies are enabled or not if yes then clear all cookies and caches an then close the browser and try it again, in the second step I will try it in incognito mode to open the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth on the phone and the speaker.
Try to pair the phone bluetooth with the speaker bluetooth.
Once paired then try to play music.

What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 20 months on the International chat process as well as I am leading a  team  as I have good leading skill so I am a good candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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