Subject: Tech Support Candidate - Wasim aziz Wasim
From: Wasim aziz Wasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 05:07:54 -0400

| | Tech Support Test

Name | Wasim aziz Wasim
E-mail | [email-masked]
Phone Number | (+91) 9871369848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Cloud(AWS)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Computerware | System admin | 1 month | 30,000
Previous Employer 1 | Jetking | Technical tranier | N/A | 28,200
Previous Employer 2 | Rooman technology | Technical trainer | N/A | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart device
Many basic problem can be solved simply by restarting the device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

After rebooting, check if you are still having the same problem again.

Then

Make sure the internet connection works properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the settings app.
2. Navigate to connected device, and turn on the
Bluetooth toggle switch, if it's not enabled.
3. Select Bluetooth to view the options.
4. Select pair new device to place the Bluetooth
device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude, should be soft spoken, good listener and problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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