Subject: Tech Support Candidate - Sanchit Khanna
From: Sanchit Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 04:57:57 -0400

| | Tech Support Test

Name | Sanchit Khanna
E-mail | [email-masked]
Phone Number | (91) 8901436670
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ambala, haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TechMahindra | Technical support associate | 8th july 2021 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device. Many basic problems can be solved simply by restarting device. ...
2 Make Sure the Internet Connection Works. Open your browser. ...
3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step is to turn on your mobile phone bluetooth device and than turn on your bluetooth speaker on.
Than from your mobile phone go to bluetooth option and search for new devices and than click on your bluetooth speaker name their.
Than you will hear the connected voice and than play songs from your mobile..

What according to you makes you a good candidate for customer service or technical support job?

You have to be good in english .
You have  presentive answers for all questions.
You have to speak with a soft voice.
You have to be calm if ever customer gets rude on you.
You have good technical knowledge of your product.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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