Subject: Tech Support Candidate - Sudhanshu Kumar Sudhanshu
From: Sudhanshu Kumar Sudhanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 04:46:06 -0400

| | Tech Support Test

Name | Sudhanshu Kumar Sudhanshu
E-mail | [email-masked]
Phone Number | (110030) 9835637325
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi, lado Sarai 110030
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | SQL, Adv Ms excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | K12 TECHNO SERVICES | Sales Manager | 20 sep 2021 | 26000
Previous Employer 1 | An global Services | Database support | 31 July 2020 | 2200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Nothing Error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Yes
What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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