Subject: Tech Support Candidate - Amit Gupta
From: Amit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 04:44:23 -0400

| | Tech Support Test

Name | Amit Gupta
E-mail | [email-masked]
Phone Number | (0) 9811451299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Compunnel Staffing | Sr. Quality Auditor | 18 Aug | 42890
Previous Employer 1 | IGT | Sr. Process Associate | 15th Aug 2018 | 25000
Previous Employer 2 | Concentrix | Quality Auditor | 2nd Nov 2016 | 22600

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I would check the error that consultant is getting, check if google or other websites are working fine and if the internet is not working will troubleshoot router/ISP and resolve/escalate the issue to ISP if the issue is from their end.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to switch the bluetooth on the mobile phone so that it is on, then we would ask customer to press the on button on the speaker and then check on the mobile phone if the devise is showing  and pair the device and start listening to audio.
What according to you makes you a good candidate for customer service or technical support job? | Logical thinking, ability to break complex issues to simple parts and resolve it one by one, good listening skills, understand customers issues and then resolve it, technical skills required to troubleshoot the issue,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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