Subject: Tech Support Candidate - Imdad Bakhsh
From: Imdad Bakhsh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 04:42:48 -0400

| | Tech Support Test

Name | Imdad Bakhsh
E-mail | [email-masked]
Phone Number | (225001) 9793441786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | barabanki
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.

1.If you can open another site, skip down to The problem only happens with certain websites.

2.If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

1.If the site works in another browser, see The problem only happens in Firefox.

2.If the site doesn't work in another browser, check out The problem happens in all web browsers

The problem only happens with certain websites

If you see any of these error messages, it might just be a problem with Firefox's cache:

1.The connection was interrupted
2.The connection was reset
3.The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Activate Bluetooth

Speaker systems may have different processes for connecting, but making this happen is often simple. Turn on your devices’ Bluetooth and have them “discover” each other.

For Apple: Go to Settings; tap on Bluetooth.
For Android: Go to Settings; tap on Connections, then Bluetooth.

2. Pair the devices

For Apple: Under the My Devices or Other Devices heading, look for a listing for the new Bluetooth speakers you want to pair; tap on that listing.
For Android: Tap on Scan. Below the Available Devices heading, you'll see a listing for the new Bluetooth speakers. Tap on that listing.

3. Play your music

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with
positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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