Subject: Tech Support Candidate - Akshada Gupta
From: Akshada Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 04:05:01 -0400

| | Tech Support Test

Name | Akshada Gupta
E-mail | [email-masked]
Phone Number | (+91) 8124765141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Nq | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Make Sure the Internet Connection Works

Make sure search results load properly.

Check if the Website is Down for Everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth from phone
Switch on the speaker and connect on the Bluetooth mode
Pair the device
Connected

What according to you makes you a good candidate for customer service or technical support job? | Both make me good because I am highly confident in my work I do my best
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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