Subject: Tech Support Candidate - Saurabh Mishra
From: Saurabh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 02:03:29 -0400

| | Tech Support Test

Name | Saurabh Mishra
E-mail | [email-masked]
Phone Number | (91) 9113622643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will open my browser setting and clean my cookies because sometimes having a lot of unwanted things in cookies will make the browser slow to load any page or will show an error.

After that in the setting there is option of clear data and clear cache. From here I will clean my cache and clear the data so that browser will work fast and will not show any error. Sometimes having lots of cache and unwanted data in the browser make the browser work very slowly or else it will show the error while trying to open any website.

If the above steps is not worked then we have to be sure that we are opening the site which is not banned in our country. If the site is banned then we need to use virtual private network, this will help us to changing the IP address so that we can open the website even if it is banned.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For connecting the bluetooth speaker with mobile phone,

First step is to open the bluetooth of the mobile phone from settings.

Second step is to switch on the bluetooth speaker by clicking on "ON" button.

Third step is to pair your both the device( bluetooth speaker and mobile phone). By clicking on pair it will automatically connect with your blutooth device but make sure that your bluetooth speaker is "ON" and you are connecting with the same device because there will be many available device listing.

After above steps is done and your device is paired then you can listen the songs in bluetooth speaker by using your mobile phone. In future you don't need to do the steps again. Only make sure your bluetooth speaker and mobile bluetooth is "ON", it will connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner with the ability to grasp new responsibilities very quickly. Not only does this make me more productive at my work but also enhances my ability to ideate and show creativity as and when required.If I get hired for this internship, I will make every effort to learn all I can about this business and industry to help the company. For me, it will also be a dream come true. Also I am very passionate about solving the problems of other and help them if they have any problem regarding technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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