Subject: Daily performance summary for LiveSalesman team for Sep 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 5 | 24 | 2 | 31
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 0 | 5 | 13 | 2 | 20
Rashid Rashoud | 0 | 0 | 25 | 0 | 25
Yahkoob Erachat | 0 | 0 | 7 | 1 | 8
Javed Aslam | 0 | 0 | 6 | 6 | 12
Malek Hosan | 0 | 0 | 9 | 1 | 10
Asma Salem | 0 | 9 | 19 | 0 | 28
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 2 | 3 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 10 | 0 | 0 | 10
Abdulmajeed Alanzy | 0 | 0 | 47 | 2 | 49
Hassan Saeed | 0 | 0 | 33 | 2 | 35
Mohd Iqbal | 0 | 0 | 30 | 6 | 36
RAMI KASSAM | 0 | 0 | 22 | 11 | 33
Syed Ataullah | 0 | 0 | 44 | 0 | 44
Grand Total | 2 | 30 | 281 | 36 | 349

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 12
| | Delayed Delivery (HH) | 2
| | Delivery Status | 76
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 144
No Answer | (blank) | (blank) | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 3
| | Store Availability | 3
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 13
PreSales Total | | | 26
Grand Total | | | 173

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohd Iqbal | 9 | 1 | 3 | 2 | 3 | 5 | 23
Yahkoob Erachat | 2 | 4 | 1 | 5 | 5 | 5 | 22
Saleh Ahmed | 11 | 5 | 1 | 4 | 1 | 2 | 24
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 3 | 6
Malek Hosan | 1 | 0 | 2 | 3 | 0 | 1 | 7
Javed Aslam | 7 | 2 | 2 | 0 | 0 | 1 | 12
Abdulmajeed Alanzy | 1 | 0 | 0 | 1 | 1 | 0 | 3
RAMI KASSAM | 13 | 1 | 8 | 2 | 1 | 0 | 25
Mohammed Abdulwahed | 1 | 1 | 1 | 1 | 0 | 0 | 4
Hassan Saeed | 2 | 2 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 50 | 16 | 18 | 18 | 12 | 17 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 1 | 0 | 4 | 5
Javed Aslam | 2 | 0 | 1 | 1 | 1 | 2 | 7
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 2 | 3
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Maryam Harthy | 5 | 0 | 0 | 0 | 0 | 0 | 5
Asma Salem | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 0 | 2 | 2 | 2 | 10 | 36

Please feel free to reach out for any further clarifications.